Let’s look at one such example and then I’ll share some recommendations for correct use. But I’ve also witnessed some poor usage of a dual monitor set up. Having a second monitor can be handy for contact center agents when they are required to switch between multiple windows and applications while supporting customers. In this article, I’ll discuss the right and wrong use of these screens and offer some recommendations to ensure that they enhance, not detract from, contact center agent productivity. But problems can occur when they aren’t used with appropriate thought and intention. When used properly, they offer the potential to help boost productivity by making it easier for agents to support customers. On the walls you see gigantic television screens, also known as wallboards, displaying key metrics and likely the current status, or pause state, of agents and customers waiting in the queue.īoth wallboards and dual monitors can be useful tools in contact centers. Your eyes are first drawn to agent workstations where the typical agent uses not one, but two monitors to interact with customers. Walk into a modern contact center and you’re likely to see screens prominently placed in a couple of different places.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |